Shopify Retainers & Ongoing Support

Get dedicated Shopify development and ongoing support with a monthly retainer tailored to your store.
From theme updates and bug fixes to new features and conversion improvements, I'll help keep your
Shopify store running smoothly and growing.

Choose Your Plan short

Monthly Shopify Development & Support

My Shopify support retainers give you access to dedicated development hours every month, without the cost or commitment of hiring a full-time developer or agency.

Whether you need regular theme updates, bug fixes, app integrations, performance improvements or new functionality, I'll work with you to keep your store performing at its best.

You'll work directly with me, Keaton Vernon, a freelance Shopify Developer & Solutions Specialist based in Manchester, UK. I'll get to know your store, understand your goals and provide consistent, reliable support as your business grows.

What’s Included:

Monthly support hours for updates, fixes, and small builds

Theme enhancements and UX improvements

Shopify app setup and integration help

Store performance and SEO audits

Troubleshooting and bug fixes

Strategic support and improvement recommendations

Why It Matters

Your Shopify store needs regular care to perform at its best. With a monthly support plan, you’ll have a trusted specialist managing updates, improvements, and performance behind the scenes.

You’ll get:

Priority support when something breaks or needs tweaking

Consistent improvements without one-off project fees

Expert advice and proactive suggestions each month

Peace of mind knowing your store is always looked after

Shopify Development

Theme Customisation

Performance Optimisation

Conversion Strategy

Ongoing Support

How I Work

My Process

A straightforward approach built around clarity, performance and growth.
From discovery to launch, every step is designed to make Shopify work better for your brand.

Pick Your Support Plan

Choose the level of monthly support you need.

Start Your Subscription

Checkout securely to activate your monthly support.

Complete the Onboarding Form

Add your details so I can access your store and set up your support.

Get Ongoing Help

I’ll handle your updates, fixes, and improvements each month.

Choose Your Shopify Support Retainer

Whether you're looking for occasional technical assistance or a dedicated Shopify development partner,
choose a monthly support package that suits your store. Each retainer includes dedicated development hours, priority support and ongoing improvements
to help your business grow.

Starter

Starter

For smaller brands that want dependable, ongoing Shopify support


  • 6 hours of development and support per month
  • Priority response within 3 business days
  • Monthly performance and SEO audit
  • Bug fixes, small theme updates, and proactive suggestions

All prices are total costs. VAT not applicable. 3-month minimum recommended for best results. Billed monthly.

Growth

Most Popular

Growth

For growing brands ready to focus on optimisation and conversions


  • 14 hours of development, optimisation, and CRO work
  • Priority response within 1 business day
  • Monthly strategy call and performance report
  • Ongoing UX, CRO, and app improvements

All prices are total costs. VAT not applicable. 3-month minimum recommended for best results. Billed monthly.

Scale

Scale

For established brands that want a dedicated Shopify partner to help scale and grow


  • 25 hours of development and optimisation each month
  • Same or next-day response times
  • Dedicated Slack/Asana collaboration channel
  • Continuous CRO testing, feature builds, and growth reporting

All prices are total costs. VAT not applicable. 3-month minimum recommended for best results. Billed monthly.

Need something tailored? Get in touch for a custom retainer.

FAQs

What is a Shopify support retainer?

A Shopify support retainer gives you access to dedicated development and support hours each month. Instead of booking individual projects, you'll have ongoing help with updates, bug fixes, improvements and new functionality.

What can I use my monthly support hours for?

Your hours can be used for Shopify theme customisation, troubleshooting, app integrations, performance improvements, UX enhancements and other agreed development tasks.

How many support hours are included?

My Starter plan includes 6 hours per month, Growth includes 14 hours and Scale includes 25 hours. Each package offers a different level of support depending on your store's requirements.

Will I work directly with you?

Yes. You'll work directly with me, Keaton Vernon, rather than being passed between different developers or account managers. I'll get to know your store and provide consistent support.

Need Ongoing Shopify Support?

Let's talk about how I can help you maintain, improve and grow your Shopify store with a monthly support retainer.

Get a Quote short
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