I aim to deliver high-quality Shopify solutions and make sure every client is happy with the work provided.
All projects require a deposit or full payment before I start work, as outlined in your proposal or invoice.
Deposits are non-refundable, as they secure your project slot and cover initial planning or setup time.
If you need to cancel a project:
Before I’ve started work, you may be eligible for a partial refund (minus the deposit).
Once work has begun, refunds are not typically available, but I’ll review requests on a case-by-case basis.
Each project includes revisions as outlined in your agreement. If you’re not happy with something, I’ll do my best to make reasonable adjustments within the agreed scope to get things right.
If there’s an issue with the work I’ve delivered, please email me at hello@keatonvernon.co.uk within 7 days of delivery so I can take a look and resolve it.
Refunds aren’t available for:
Change of mind after work has started
Delays caused by missing information or slow communication
Issues outside of my control (like third-party apps, hosting, or Shopify downtime)
Let’s talk about how I can help you design, build, and optimise a Shopify store that grows your brand and boosts conversions
I work with brands to design, build and optimise Shopify stores through custom development, performance improvements and ongoing support.
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